Cancellation Policy

Our goal is to provide professional academic support in a timely manner. This policy enables us to better utilize our advisors’ time for students in need of academic support.

Appointment/Workshop Registration: To schedule an appointment or register for a workshop, please call us at 780-492-2682 or visit us in person at 2-300 Students' Union Building (SUB), North Campus. You may also register for workshops online.

We encourage you to schedule appointments or register for workshops at least 1 or 2 weeks in advance as our advisors can be in high demand. 

Cancelling/Rescheduling an Appointment or Workshop: In order to be respectful of the academic needs of the University’s student community, please be courteous and call the Student Success Centre as soon as possible if you are unable to attend an appointment or workshop.

If it is necessary to cancel/reschedule your appointment or registration, we require that you contact our office at least 24 hours in advance. Due to high demand for appointments and workshops, advanced notice will allow other students to access our services.

How to Cancel Your Appointment or Workshop Registration: To cancel appointments or workshop registrations, please call 780-492-2682 or email us at If you do not reach the receptionist, you may leave a detailed message on our voice mail.

Late Cancellations: Cancellations received with less than 24 hours' notice will be considered “no shows” and a refund will not be issued.

No Show Policy: Failure to attend a scheduled appointment or workshop without proper cancellation notice will be recorded in your file as a “no show.” After two “no shows,” advanced payment will be required for any future appointments or workshop registrations.

- The most recent version of the cancellation policy applies to all current cancellations.
- Students are responsible for regularly checking their U of A email account (or the email account provided when
   registering) for communications about bookings.
- University Student Services values respectful work and study environments. Students who employ disrespectful  
   language or inappropriate behaviour may be refused registration.